Refund policy
Last Updated: September 2026
We want you to be completely satisfied with your purchase. Our policy reflects our commitment to fairness and transparency.
30-Day Money-Back Guarantee
If you are not fully satisfied with your order, you may request a refund within 30 days of receiving your item. The refund process is as follows:
Refund Process
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Contact us at ircognitive1@gmail.com with your order number and reason for return.
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Our team will review your request and respond within 1–2 business days.
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If approved, we will issue a full refund to your original payment method.
Return Shipping
For change-of-mind returns, the customer is responsible for return shipping costs. For defective, damaged, or incorrect items, we will cover the return shipping and provide a full refund or replacement at no extra cost.
What If We Cannot Fulfill Your Order?
In the rare event that we are unable to source a product you have ordered, we will notify you immediately and issue a full refund. We believe in complete honesty with our customers—if we cannot deliver, we will not hold your money. Your trust is our priority.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. This will be clearly stated on the product page.
How to Initiate a Return
Email us at ircognitive1@gmail.com with your order number and a brief description of the issue. We will guide you through the next steps.